PRIVACY POLICY & ONLINE SECURITY
ORDERING POLICY
RETURN POLICY
SHIPPING POLICY
SHIPPING RATE CHART
 DOES WOODLAND FAIRY ACRES CHARGE HANDLING FEES?

 No.  Woodland Fairy Acres does not charge Handling Fees.  Only the applicable Shipping Charges
 are added to Customer Orders.
 Please note that depending upon the size of the Customer’s Order, Multiple Shipping Boxes may
 be required to fully transport the ordered Merchandise.  In such cases, all Shipping Boxes within
 a Multiple-Box Order will leave our facility together.  However, each Box will have its own
 allocated Tracking Number.  This provides the Customer with a way to Track their Order on a
 Box-by-Box basis.
 For large Wedding Favor, Shower Favor, Corporate & Holiday Gift, Party & Special Event
 Orders etc., please contact us directly via e-mail at CustomerService@WoodlandFairyAcres.com.
 Our normal 2-3 business day turnaround for the Processing of Customer Orders will not apply
 in these Cases and will be determined on the basis of each Customer Order.
 WHAT IS THE EXPECTED TRANSIT TIME FOR FEDEX STANDARD
 GROUND DELIVERY SERVICE?

 According to the Guarantee provided to Woodland Fairy Acres by FedEx, transit time for their
 Standard Ground Delivery Service is 1-5 business days in the continental United States.  Please
 note that depending upon the size of the Customer’s Order, Multiple Shipping Boxes may be
 required to fully transport the ordered Merchandise.  In such cases, all Shipping Boxes within a
 Multiple-Box Order will leave our facility together.
 WHAT SHIPPING METHODS DOES WOODLAND FAIRY ACRES
 OFFER ITS CUSTOMERS?

 Woodland Fairy Acres ships Exclusively with FedEx.  For standard shipping of Customer Orders,
 we use FedEx Standard Ground Delivery Service.  Please refer to the Shipping Rate Chart  for
 applicable FedEx Standard Ground shipping costs.  For Customers who require expedited
 shipping of their Orders, Woodland Fairy Acres offers several FedEx Express Delivery Services  (Overnight, 2-Day and 3-Day).  Please contact us directly via e-mail at CustomerService@Wood-
 landFairyAcres.com, to receive a Quote for the particular FedEx Express Delivery Service required.
THE FAIRY FLUFFS COLLECTION
OF FLORAL MARSHMALLOW MIXES
OUR OLD WORLD FLORAL SCONE MIX COLLECTIONS
THE FAIRY FLUFFS COLLECTION
OF TEA-INFUSED MARSHMALLOW MIXES
THE FAIRY FLUFFS COLLECTION
OF HOLIDAY MARSHMALLOW MIXES
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                     OUR FLORAL SCONE MIX COLLECTIONS    |     OUR FLORAL MARSHMALLOW MIX COLLECTION

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                 THE HISTORY OF SCONES    |    THE HISTORY OF MARSHMALLOWS    |    FOLKLORE AND THE FAIRY

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 HOW ARE SHIPPING CHARGES CALCULATED ON AN ORDER?

 Shipping Charges are determined by the Total Merchandise Dollar Amount of the Customer’s
 Order, prior to any Special Discounts.
 FedEx guarantees that all Customers will receive Full Delivery of their Multiple-Box Orders no
 later than 5 business days from the date the Orders are processed and shipped from our facility.  
 In most cases, all Shipped Boxes will arrive together on the same day.  In rare cases, the Shipped
 Boxes will arrive separately on separate days, at the discretion of FedEx.
 WILL CUSTOMERS HAVE THE ABILITY TO TRACK THEIR ORDERS?

 Yes.  Every Shipping Confirmation e-mailed to Customers contains the Tracking Number(s)
 particular to that Customer’s Order.  All Customers may log on to the FedEx website
 (www.fedex.com) and use their Tracking Number(s) to locate their Orders.
 WILL CUSTOMERS BE NOTIFIED WHEN THEIR ORDERS HAVE
 SHIPPED?

 Yes.  All Customers are e-mailed a Shipping Confirmation as soon as their Orders have left our
 facility.
 DOES WOODLAND FAIRY ACRES SHIP ANYWHERE IN THE WORLD?

 Woodland Fairy Acres currently ships to Destinations within the continental United States, only.
 We regret that we are unable to ship to Alaska & Hawaii, U.S. Territories & International addresses,
 at this time.  In addition, we are unable to accept P.O. Boxes & Military APO/FPO addresses as
 shipment destinations within the continental United States.
 HOW DOES WOODLAND FAIRY ACRES DEFINE "BUSINESS DAYS"?

 Woodland Fairy Acres defines “Business Days” as Monday through Friday of any given week,  excluding Holidays.  All Customer Orders placed on Saturdays, Sundays and Holidays are
 shipped within 2-3 business days of our Receipt of the Orders.
 HOW LONG DOES IT TAKE WOODLAND FAIRY ACRES TO
 PROCESS AND SHIP CUSTOMER ORDERS?

 All Customer Orders are processed and shipped within 2-3 business days of our Receipt of
 the Orders.
 FROM WHAT LOCATION DOES WOODLAND FAIRY ACRES SHIP
 CUSTOMER ORDERS?

 All Customer Orders are shipped from our Indiana facility located in northern Indianapolis.
 FedEx guarantees that all Customers will receive Full Delivery of their Multiple-Box Orders no
 later than 5 business days from the date the Orders are processed and shipped from our facility.  
 In most cases, all Shipped Boxes will arrive together on the same day.  In rare cases, the Shipped
 Boxes will arrive separately on separate days, at the discretion of FedEx.