HOW DO CUSTOMERS FINALIZE THEIR SECURE ONLINE
ORDERS?
Once the Customer has Proceeded to Checkout,
where their Order Summary has been Totalled
and their Customer Information has been submitted, the Customer is taken
to the “Review Order” webpage where they will have the Opportunity
to review their Order prior to finalizing it. The
Customer’s Order is not finalized until they Click the “Place
Order” Button.
HOW CAN CUSTOMERS MODIFY OR CANCEL AN ORDER?
The simplest way for
the Customer to Modify or Cancel their Order is to contact Woodland Fairy
Acres prior to our shipping the Customer’s Order. All Customers
may contact us via e-mail at
CustomerService@WoodlandFairyAcres.com.
Once the Customer’s Merchandise has left our pro-
cessing facility, we are unable to halt the Merchandise Shipment. Therefore,
in order for us to pro-
cess the Modification or Cancellation, once the Customer is in receipt
of their Order, they are en-
couraged to immediately Return the unopened Shipping Box(es) to Woodland
Fairy Acres, prepaid
and insured. Should the Customer refuse delivery of the already
Shipped Merchandise, they will be
charged all applicable Return Shipping Costs associated with the refusal.
Woodland
Fairy Acres will proceed with the Modification or Cancellation, as specified
by the Cus-
tomer, upon our receipt of the Returned Merchandise. Please note
that under these Circumstances,
we will be unable to Refund the original Shipping Costs charged to the
Customer. In addition,
should the Merchandise be returned to Woodland Fairy Acres damaged, we
will be unable to Refund
any Charges associated with the Customer's Order (including original Shipping
Costs).
DOES WOODLAND FAIRY ACRES CHARGE SALES TAX?
No. As our Floral
Scone Mix and Floral, Tea-Infused & Holiday Marshmallow Mix Products
are Exempt food items, Woodland Fairy Acres does not charge Sales Tax.
WILL CUSTOMERS BE PROVIDED WITH AN ORDER CONFIRMATION?
Yes. All Customers are e-mailed an Order
Confirmation within 24 hours of our Receipt of their
Orders.
WILL CUSTOMERS BE NOTIFIED OF DELAYS RELATED
TO THE
PROCESSING OF THEIR ORDERS?
Yes. Although
delays in processing Customer Orders are rare, Woodland Fairy Acres will e-mail
their Customers of any unexpected Processing Delays. Without such
Notification, Customers
may expect their Orders to be processed and shipped within 2-3 business
days of our Receipt of
the Orders.
DOES WOODLAND FAIRY ACRES HAVE ANY BILLING REQUIREMENTS?
At the present time,
Woodland Fairy Acres only bills to addresses within the continental United
States, Alaska and Hawaii. We ask that our Customers enter their
Billing Information exactly as
it appears on their Credit Card Statement. We also ask that our
Customers enter their Credit Card
Information exactly as it appears on their Credit Card. All Customer Orders
are Subject to Verifi-
cation. Any possible Errors reflected in the Information provided
by our Customers, may create a
Delay in the processing of our Customer Orders.
WHAT FORMS OF PAYMENT ARE ACCEPTED BY WOODLAND
FAIRY
ACRES FOR SECURE ONLINE ORDERS?
Woodland Fairy Acres accepts the following Major
Credit Cards: Visa and Mastercard.
We regret that we are unable to accept Cash, Checks or Money Orders.
Woodland Fairy Acres neither encourages nor
accepts E-mail Orders from our Customers.
E-mail is not an Encrypted form of communication and, is therefore, not
considered a Secure
Method of transmitting Personally Identifiable Information.
For large Wedding Favor, Shower Favor, Corporate & Holiday Gift, Party
& Special Event
Orders etc., please contact us directly via e-mail at CustomerService@WoodlandFairyAcres.com.
A Non-Refundable 20% Deposit is required for all Customer Orders of 10
or more Floral Scone
Mix and Floral, Tea-Infused & Holiday Marshmallow Mix Products. Our
normal 2-3 business
day turnaround for the Processing of Customer Orders will not apply in
these Cases and will be
determined on the basis of each Customer Order.
WHAT IS THE BEST WAY TO ORDER WOODLAND FAIRY
ACRES'
FLORAL SCONE MIX AND FLORAL, TEA-INFUSED & HOLIDAY
MARSHMALLOW MIX PRODUCTS?
Woodland Fairy Acres
is a Specialty Foods Manufacturer & Internet Retailer. We do not currently
have a Retail Shoppe location. There are several ways to order Woodland
Fairy Acres’ Floral Scone
Mix and Floral, Tea-Infused & Holiday Marshmallow Mix Products: 1.)
Through our Secure Online
Store at www.WoodlandFairyAcres.com;
2.) By mailing or faxing us your completed Order Form
(Product
Catalog & Order Form); or 3.) By placing your
order via telephone at (317)
660-6286.
